Kepware Technologies, a software development company focused on communications for automation, was presented on Friday, February 21st with a Bronze Stevie Award for Customer Service Department of the Year in the computer software category for companies with up to 100 employees.
The Stevie Awards for Sales & Customer Service recognize the achievements of call centers, customer service, and sales professionals worldwide. Several hundred executives judged the more than 1,000 entries received this year in more than 100 categories.
"Exceeding our customers' expectations is critical to growing our business and maintaining Kepware's reputation for delivering the highest quality products and services in our industry," said Brett Austin, President, Kepware Technologies. "We're honored to have received the 2014 Bronze Award for Customer Service Department of the Year. The award recognizes the hard work and dedication of our Technical Support team, and challenges us to keep improving."
Kepware was recognized by the judges for its unique approach to customer service. While other organizations measure success by key performance indicators like time to resolution, Kepware concentrates on spending quality time with customers and building mutually beneficial relationships. Under the direction of Matthew Roy, Kepware's Director of Technical Support, the department doubled in size in 2014 and added a coordinator to triage cases efficiently. The additional resources have allowed Kepware to spend quality time with its growing customer base while still responding quickly to open cases.
"We couldn't be happier with this year's Stevie Award winners," said Michael Gallagher, President and Founder of the Stevie Awards. "Each year it becomes increasingly difficult for our judges to weed out the best of the best. We continue to be impressed, and believe this year's recipients are truly deserving."
Trophies were presented to honorees at a banquet on Friday, February 21st at the Bellagio hotel in Las Vegas. A full list of winners can be found on the Stevie Awards website.
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